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Privacy Policy

Last Updated: November 4, 2024

At SkyPortal, Inc. ("SkyPortal," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, services, and website (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our Services, we may collect the following personal information:

  • Account Information: Name, username, email address, and password
  • Billing Information: Payment details, billing address, and transaction history
  • Contact Information: Phone number, company name, and business details (if provided)
  • Profile Information: Organization details, job title, and other information you choose to provide

1.2 Usage Data

We automatically collect information about how you access and use our Services, including:

  • Technical Data: IP address, browser type and version, operating system, device information, and unique device identifiers
  • Usage Information: Pages viewed, features used, time and date of visits, time spent on pages, and navigation patterns
  • Performance Data: System performance metrics, resource utilization, and error logs
  • Location Data: General geographic location based on IP address

1.3 User Content and Virtual Machine Data

  • User Content: Any content, data, or files you upload, store, or process on SkyPortal, including data on your virtual machines
  • Configuration Data: Virtual machine configurations, settings, and preferences
  • Machine Learning Data: AI/ML models, datasets, and experiment configurations you create or upload

1.4 Communications

  • Communications you send to us, including support requests, feedback, and inquiries
  • Chat and messaging data when you interact with our support team or AI assistant

1.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For more information, see Section 6.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision and Management

  • To create and manage your account
  • To provide, operate, and maintain our Services
  • To process transactions and send transaction confirmations
  • To manage your virtual machines, GPU resources, and computing infrastructure
  • To provide technical support and respond to your requests

2.2 Service Improvement and Personalization

  • To understand how you use our Services and identify areas for improvement
  • To develop new features, products, and services
  • To personalize your experience and provide recommendations
  • To conduct research and analytics

2.3 Communication

  • To send you service-related notifications, updates, and security alerts
  • To communicate with you about your account or transactions
  • To send you marketing communications (with your consent where required)
  • To respond to your inquiries and provide customer support

2.4 Security and Compliance

  • To monitor and prevent fraud, abuse, and unauthorized access
  • To enforce our Terms of Service and other policies
  • To comply with legal obligations and protect our legal rights
  • To investigate and resolve disputes

3. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, including:

  • Payment Processors: To process payments and billing (e.g., Stripe)
  • Cloud Infrastructure Providers: To host and store data (e.g., AWS, Google Cloud)
  • Analytics Providers: To analyze usage and improve our Services
  • Communication Services: To send emails and notifications
  • Customer Support Tools: To provide customer support

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

3.3 Legal Requirements and Protection

We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to:

  • Comply with legal obligations, court orders, or government requests
  • Protect and defend our rights or property
  • Prevent or investigate potential wrongdoing
  • Protect the personal safety of users or the public

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We take the security of your personal information seriously and implement industry-standard security measures, including:

  • Encryption: Data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption
  • Access Controls: Strict access controls and authentication mechanisms to prevent unauthorized access
  • Regular Security Audits: Regular security assessments and vulnerability testing
  • Secure Infrastructure: Use of secure cloud infrastructure with regular security updates
  • Employee Training: Regular security training for our employees

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our Services
  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, regulatory, tax, or accounting requirements
  • Resolve disputes and enforce our agreements

When your personal information is no longer needed, we will securely delete or anonymize it. You may request deletion of your account at any time by contacting us at [email protected].

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Remember your preferences and settings
  • Understand how you use our Services
  • Improve user experience and performance
  • Provide analytics and measure advertising effectiveness

Types of Cookies We Use:

  • Essential Cookies: Required for the Services to function properly
  • Functional Cookies: Enable enhanced functionality and personalization
  • Analytics Cookies: Help us understand how visitors interact with our Services
  • Advertising Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to processing of your personal information for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Marketing Communications

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. Note that you will still receive transactional and service-related communications.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, where data protection laws may differ from those in your country.

When we transfer your personal information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law, including:

  • Standard contractual clauses approved by the European Commission
  • Ensuring the recipient country provides adequate data protection
  • Obtaining your explicit consent where required

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will delete such information.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise your California privacy rights, please contact us at [email protected].

12. European Economic Area (EEA) and UK Rights

If you are located in the EEA or UK, you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 7. Our legal basis for processing your personal information includes:

  • Contract Performance: Processing necessary to provide our Services
  • Legitimate Interests: Processing for our legitimate business interests
  • Legal Obligation: Processing to comply with legal requirements
  • Consent: Processing based on your explicit consent

You also have the right to lodge a complaint with your local data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Post the updated Privacy Policy on this page
  • Update the "Last Updated" date at the top of this policy
  • Notify you via email or through a prominent notice on our Services

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

SkyPortal, Inc.
Email: [email protected]
Privacy Inquiries: [email protected]

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.